Returns & Refunds Policy

At Styling Mrs Oliver, every item undergoes a rigorous three-stage vetting and checking process to ensure it leaves our warehouse in a condition that matches the listing—fit for purpose and of the best possible quality.

However, if you're not satisfied with your purchase, please contact us at info@stylingmrsoliver.com within 14 days of receiving your package.

We offer a 100% money-back guarantee under the following conditions:

• The item is not as described or imaged

• The wrong item was sent

• The item is not fit for purpose

• The item has a major fault not disclosed in the listing or images

• The item cannot be replaced

If your return meets the above criteria and is approved, we will cover the cost of return shipping and issue a full refund once the item has been received back at our warehouse.

Please note: We do not accept returns or offer refunds for the following reasons:

• Change of mind

• Ill-fitting items

• Items lost in transit (please ensure your delivery details are correct)

All purchases are made with the understanding that items are second-hand, recycled, pre-loved, and/or dead stock—they are not brand new.

While we take great care to ensure the quality and cleanliness of our stock, please be aware that some items may show signs of:

• Minor blemishes or wear and tear

• Production faults

• Missing embellishments

Wherever possible, we note such flaws in the product description and imagery. By purchasing, you agree to accept the item as is. We are not responsible for any damage or wear incurred after delivery.

If you have any questions or concerns, don't hesitate to contact us at info@stylingmrsoliver.com—we’re here to help.