Buying Preloved Fashion

1. Are all items authentic?
Yes, we verify each item before listing. Our team conducts thorough checks for authenticity, especially for designer and luxury pieces.

2. What condition are the items in?
Each item is carefully inspected and listed with a detailed condition rating:

• New with tags

• Excellent (like new)

• Very good (minimal signs of wear)

• Good (visible signs of wear, priced accordingly)

3. Can I return or exchange an item?
Returns are accepted within [X] days for items that don’t match the description. We do not accept returns due to change of mind. See our Return Policy for details.

4. How do I know if something will fit me?
Each listing includes size details, measurements, and fit notes. We recommend comparing measurements with a similar item you already own.

5. Are items cleaned before shipping?
Yes, all items are cleaned or sanitised before being shipped out, unless new with tags.

Shipping & Delivery

6. How long does shipping take?
Standard delivery usually takes Standard post within Australia generally takes 2-5 business days for same-state delivery and 3-6 business days for interstate delivery. We also offer express shipping options at checkout.

7. Do you ship internationally?
We do not offer international shipping at this time as we are just setting up shop. International shipping to selected countries will be coming soon. 

8. How can I track my order?
You’ll receive a tracking number once your order has been shipped.

Selling Your Items

9. How do I sell my items on your platform?
You can submit your preloved fashion items via our Consign With Us form. We review your submission and let you know the next steps.

10. What items do you accept?
We accept gently worn, clean, and authentic designer fashion items high-quality brands. We are not selling fast high street fashion. 

11. How do I get paid?
Once your item sells and passes final inspection, you’ll receive payment via [PayPal/Bank Transfer/Store Credit] within [X] days.

12. Do you offer consignment or buyout?
No, we only offer consignment at this stage. 

General Questions

13. Why shop preloved fashion?
It’s sustainable, affordable, and gives beautiful items a second life—plus you can find unique or vintage pieces no longer in stores!

14. How do I know if an item is still available?
If it’s visible on the site and not marked “Sold,” it’s available. However, items are first come, first served.

15. Can I reserve or hold an item?
Unfortunately, we don’t offer holds to keep things fair for all customers.